2:40pm Update: Services have been restored. Please contact our Customer Service Representatives at 800.235.5414 to report any issues after this time. 1:15pm Update: Repairs are underway, and services are starting to come up. The Anchorage carrier has estimated about one hour until services are restored. 9:30am Due to a 3rd party vendor outage, some customers […]
Read more »8:02pm Update: Service has been restored. Please report any troubles to CVT. 6:18pm CVT subscribers in McCarthy may experience loss of data and voice services at this time. Technicians are in route to identify the cause on the microwave link that transmits services to McCarthy. Thank you for your patience while we work to resolve […]
Read more »If your services are not restored please power cycle your gateway. If that does not resolve the issue please contact Copper Valley Telecom for assistance. Update: 10:54. Services have been restored. Update: 9:47. Fiber splicing is complete. Work continues on splicing copper pairs. Services continue to come online. Update: 8:54. Services are slowly coming online […]
Read more »The areas from Lakina to McCarthy are currently experiencing an outage due to extreme weather conditions causing power generation troubles at the supporting cell site. Technicians are working diligently to resolve the issue; however, the outage is anticipated to continue overnight. We will continue to keep you apprised of the situation. Thank you for your […]
Read more »Copper Valley Telecom’s customer email provider upgraded the platform on October 20th. This upgrade makes the spam filter more convenient and easier to use than ever! Your email account will automatically place potential spam into a junk folder. You can also manually move mail to the junk folder by selecting the message and then clicking […]
Read more »To ensure the safety of both our staff and our customers, Copper Valley Telecom’s Valdez storefront is closed to the public at this time. Customers may contact CVT staff through the methods listed below. If you need to meet in person, please call to make an appointment. We ask that anyone who may be showing […]
Read more »Copper Valley Telecom will be performing maintenance on the cell site near the Alpine Woods subdivision tomorrow, August 12th. Wireless customers in the area should be advised of an anticipated wireless service interruption in the area between 9 am – 1 pm tomorrow.
Read more »Earlier this evening, one of Copper Valley Telecom’s partners in the lower 48 experienced an issue which resulted in slow internet connections for some CVT customers. The issue has since been resolved and connection speeds have returned to normal. Thank you for your patience and understanding.
Read more »You may notice a new icon in the lower right-hand corner of the cvtc.org screen. We’ve added a new “Live Support!” feature to our website that allows you to reach out for technical support 24/7. Our help desk can also be contacted at 907.834.4357(HELP) and 907.822.4357(HELP). We are excited to provide another method to reach […]
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