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Service Announcement – McCarthy – 08.02 – 08.06

Copper Valley Telecom is set to begin a major maintenance project on its Cannon Hill tower located in Chitina. The site is at the western end of the microwave path that connects McCarthy to the rest of the CVT network. Beginning on Tuesday August 2nd there will exist the possibility of the microwave dish on the […]

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Service Announcement – 07.27.22

UPDATE: Internet services have been restored. Please reach out to our 24 hr support desk at cvtc.org or 800.235.5414 if you continue to experience troubles. Thank you. UPDATE: Our partner provider has identified the source of the outage to be located in remote Oregon. They have a technician en route and the service outage is […]

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Service Announcement – 07.18.22 UPDATED 07.29.22

UPDATE 07.29.22: Copper Valley Telecom is continuing to work closely with our upstream partner provider, who is in communication with the major streaming companies to ensure streaming services are restored. UPDATE 07.25.22: The upstream provider utilized by CVT has confirmed that it made the necessary changes to restore streaming services. This resolution will go into […]

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Service Announcement – 06.15.2022

2:40pm Update: Services have been restored. Please contact our Customer Service Representatives at 800.235.5414 to report any issues after this time. 1:15pm Update: Repairs are underway, and services are starting to come up. The Anchorage carrier has estimated about one hour until services are restored. 9:30am Due to a 3rd party vendor outage, some customers […]

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Service Announcement – 06.08.2022

8:02pm Update: Service has been restored. Please report any troubles to CVT. 6:18pm CVT subscribers in McCarthy may experience loss of data and voice services at this time. Technicians are in route to identify the cause on the microwave link that transmits services to McCarthy. Thank you for your patience while we work to resolve […]

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Service Announcement – 06.07.2022

If your services are not restored please power cycle your gateway. If that does not resolve the issue please contact Copper Valley Telecom for assistance. Update: 10:54. Services have been restored. Update: 9:47. Fiber splicing is complete. Work continues on splicing copper pairs. Services continue to come online. Update: 8:54. Services are slowly coming online […]

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Service Announcement – 01.06.22

The areas from Lakina to McCarthy are currently experiencing an outage due to extreme weather conditions causing power generation troubles at the supporting cell site. Technicians are working diligently to resolve the issue; however, the outage is anticipated to continue overnight. We will continue to keep you apprised of the situation. Thank you for your […]

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CVT Customer Email Upgrade – 10.20.21

Copper Valley Telecom’s customer email provider upgraded the platform on October 20th. This upgrade makes the spam filter more convenient and easier to use than ever! Your email account will automatically place potential spam into a junk folder. You can also manually move mail to the junk folder by selecting the message and then clicking […]

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Valdez Storefront Notice

To ensure the safety of both our staff and our customers, Copper Valley Telecom’s Valdez storefront is closed to the public at this time. Customers may contact CVT staff through the methods listed below. If you need to meet in person, please call to make an appointment. We ask that anyone who may be showing […]

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Service Announcement – 08.11.21

Copper Valley Telecom will be performing maintenance on the cell site near the Alpine Woods subdivision tomorrow, August 12th. Wireless customers in the area should be advised of an anticipated wireless service interruption in the area between 9 am – 1 pm tomorrow.

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