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What is VoLTE, and what does it mean for you? VoLTE (Voice over Long Term Evolution) uses the stronger data network to transmit information instead of the traditional circuit-switch based network. With the change to VoLTE, you will be able to utilize HD Voice and Video Calling, where you will notice significantly improved clarity and voice quality in your calls, faster call connections, and longer phone battery life because VoLTE consumes less battery resources.

We are officially sunsetting the 3G network!

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Did you receive a text from us about updating your device due to cell sites converting to VoLTE only? If so click the link above to learn more.

VoLTE FAQ

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Operating on the VoLTE network requires your device to be using a recent software version, and that VoLTE is turned on. To ensure that you have VoLTE enabled on your device, click on your phone on the list below and follow the update instructions. If your device is not listed here please reach out to our customer service department at 800.235.5414 to learn more about upgrading to a VoLTE capable device.

VoLTE Capable Devices

iPhone

Ensure that your phone is up to date with iOS 14. To verify what version of software you are running go to Settings > General > Software Update

Once you have confirmed that your iPhone is up to date you will need to enable VoLTE on your device. You can do so by going to Settings > Cellular > Make sure Cellular Data is turned on > Cellular Data Options > Voice & Data > Set VoLTE to the “on” position. Once you have followed these steps please powercycle your device, and you will now be operating on VoLTE.

Samsung

Ensure that your phone is up to date with baseband version ending in UA1 or newer. To verify what version of software you are running go to Settings > Software Update > Download and Install. Repeat this process until you see a message that says “Your software is up to date.”

Additionally you may see a notification for a system configuration update notification in the upper left hand corner of your phone. Click on the notification and click “apply and restart”.

If you did not need to restart your device for a system configuration then power-cycle your device now, and you will be operating on VoLTE.

Ensure that your phone is up to date with baseband version ending in UA2 or newer. To verify what version of software you are running go to Settings > Software Update > Download and Install. Repeat this process until you see a message that says “Your software is up to date.”

Additionally you may see a notification for a system configuration update notification in the upper left hand corner of your phone. Click on the notification and click “apply and restart”.

If you did not need to restart your device for a system configuration then power-cycle your device now, and you will be operating on VoLTE.

Ensure that your phone is up to date with baseband version ending in TLF or newer. To verify what version of software you are running go to Settings > Software Update > Download and Install. Repeat this process until you see a message that says “Your software is up to date.”

Additionally you may see a notification for a system configuration update notification in the upper left hand corner of your phone. Click on the notification and click “apply and restart”.

If you did not need to restart your device for a system configuration then power-cycle your device now, and you will be operating on VoLTE.

Ensure that your phone is up to date with baseband version ending in TL1 or newer. To verify what version of software you are running go to Settings > Software Update > Download and Install. Repeat this process until you see a message that says “Your software is up to date.”

Additionally you may see a notification for a system configuration update notification in the upper left hand corner of your phone. Click on the notification and click “apply and restart”.

If you did not need to restart your device for a system configuration then power-cycle your device now, and you will be operating on VoLTE.

Ensure that your phone is up to date with baseband version ending in TK1 or newer. To verify what version of software you are running go to Settings > Software Update > Download and Install. Repeat this process until you see a message that says “Your software is up to date.”

Additionally you may see a notification for a system configuration update notification in the upper left hand corner of your phone. Click on the notification and click “apply and restart”.

If you did not need to restart your device for a system configuration then power-cycle your device now, and you will be operating on VoLTE.

Ensure that your phone is up to date with baseband version ending in UA1 or newer. To verify what version of software you are running go to Settings > Software Update > Download and Install. Repeat this process until you see a message that says “Your software is up to date.”

Additionally you may see a notification for a system configuration update notification in the upper left hand corner of your phone. Click on the notification and click “apply and restart”.

If you did not need to restart your device for a system configuration then power-cycle your device now, and you will be operating on VoLTE.

LG

Ensure that your phone is up to date with software version G850QM20a or newer. To verify what version of software you are running  go to Settings > System > Update Center > Software Update > Check Now for Update. Once you have followed these steps please powercycle your device, and you will now be operating on VoLTE.

Ensure that your phone is up to date with software version G710ULM21f or newer. To verify what version of software you are running go to Settings > System > Update Center > Software Update > Check Now for Update. Once you have followed these steps please powercycle your device, and you will now be operating on VoLTE.

Ensure that your phone is up to date with software version Q730QM10b or newer. To verify what version of software you are running  go to Settings > System > Update Center > Software Update > Check Now for Update. Once you have followed these steps please powercycle your device, and you will now be operating on VoLTE.

Ensure that your phone is up to date with the newest software version. To verify what version of software you are running  go to Settings > System > Update Center > Software Update > Check Now for Update. Once you have followed these steps please powercycle your device, and you will now be operating on VoLTE.

Ensure that your phone is up to date with software version Q710LM11b or newer. To verify what version of software you are running  go to Settings > System > Update Center > Software Update > Check Now for Update. Once you have followed these steps please powercycle your device, and you will now be operating on VoLTE.

Ensure that your phone is up to date with software version US99820c or newer. To verify what version of software you are running  go to Settings > System > Update Center > Software Update > Check Now for Update. Once you have followed these steps please powercycle your device, and you will now be operating on VoLTE.

Ensure that your phone is up to date with  software version X410ULML10j or newer. To verify what version of software you are running  go to Settings > System > Update Center > Software Update > Check Now for Update. Once you have followed these steps please powercycle your device, and you will now be operating on VoLTE.

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