fbpx

Terms & Conditions

CONTRACT REQUIREMENT

Customers of CVW may sign a service contract in order to receive certain price benefits. If a customer chooses to disconnect the service contract before the term of the contract is up, he or she will be liable for an early termination penalty.

Early termination fees will be applied as follows: For standard phones or data only devices, $25 x the remaining number of months in the contract. For smartphones, $50 x the remaining number of months. For financed phones, the remaining balance due.

CVW’S SECURITY DEPOSIT REQUIREMENT

Upon a customer’s initial activation or reactivation, a credit check/payment history review will be performed. The result will deter- mine if a deposit will be required and the amount due prior to activation or reactivation of services. Deposits are payable in cash, money order or billed to a Visa or MasterCard credit card held in the customer’s name. Deposit is eligible for a refund after one year of no late payments (12 consecutive months).

Early Termination Fees
Standard Phone or Data DeviceSmart PhoneFinanced
Rate$25/mo$50/moRemaining

CVW’S BILLING PRACTICES [Data plans also refresh on the 21st of each month.]
CVW’s billing cycle for calls is from the 21st of one month through the 20th of the following month. Calls are rated and billed

on the 1st of the next month. CVW service will be billed monthly and is due and payable through the terms and conditions asso- ciated with CVTC’s monthly billing statement. The monthly access fee is billed in advance, with a one-month minimum, and is prorated for partial months. CVTC prints & mails invoices on the first business day of each month. Customers are given until the last day of the month to pay that month’s bill. Any overpayment will be applied to the next month’s bill.

Delinquent notices are mailed with the monthly statement. Disconnects take place on the 15th of the month. Credit card on file may be charged for all amounts more than 30 days past due. A $27 fee may be charged for returned checks and declined credit cards. The Customer is responsible for all costs incurred by Copper Valley Wireless (CVW) or Copper Valley Telephone Coopera- tive (CVTC), for the collection of any unpaid account in the Customer’s name or to this account.

In order to reinstate service interrupted for nonpayment, the customer must bring the account current and provide for an addition- al cash deposit or agree to automatic credit card billing of the account, or both at CVW’s sole discretion. A $10 fee is charged for each line that is being reconnected in addition to the full amount overdue.

If you are financing your device and it is disconnected for any reason, including for non-payment, CVW reserves the right to charge the full balance remaining on the device due with your next bill and/or before reconnecting your device. CVW also re- serves the right to remove any promotional credits you may have been receiving.

CVW PICTURE MESSAGING (MMS) DATA (INTERNET ACCESS) [Smart Phones: Data Required]
As of May 16, 2012, data plans are required on all new smartphone activations. Picture messaging (MMS) and Data (Internet

Access) plans are provided at an additional charge. CVW does not guarantee customers any particular speed for Internet access on wireless handsets. Speeds vary depending on total usage, handset model, and many other factors. Data connection(s) must be active for the life of the smartphone. It is the customer’s responsibility to understand their plan. Overage charges are applicable and will automatically be billed to the account.

RETURN POLICY [Only applies to non-Apple Products. For Apple products you must contact Apple directly.]
CVW offers a “no penalty” trial period of 30 days on new products. Per Apple policy, CVW is unable to accept returns on Apple

products. In order to qualify, the product must be returned in excellent condition with original packaging, all included accessories and instructional manuals. If it is a phone, the phone cannot have more than 100 minutes on it when returned. The customer is responsible for their monthly fee (prorated if applicable) and any toll, over minutes, or additional charges. Some exceptions may apply to certain products, preventing a return of the item.

PREPAYMENT FOR FINANCED DEVICES

A minimum of 3 months of services must be paid before the device may be paid off in full. After that, you may pay the total amount due under this Agreement at any time before the final scheduled payment is due, and you will not have to pay a penalty. If you
pay more than the monthly payment due, any excess amount you pay will be credited to your account and applied to any future charges pursuant to CVW’s billing practices listed above unless specific instructions are provided prior to such posting.

AGREEMENT

This Terms & Conditions Agreement (“Agreement”) requires that you agree to and maintain service with CVW under your custom- er agreement. Additionally, any disputes under this agreement you agree shall be resolved only by arbitration or small claims court and you waive any right to a judge or jury in any arbitration.

ASSIGNMENT FOR FINANCED DEVICES

We may, without your consent, and without giving you no- tice, assign or transfer this Agreement or any payment or any other sums due or to become due hereunder. In such event, our assignee will have, to the extent transferred or assigned
to it, all our rights, powers, privileges and remedies under the Agreement. You agree you will not assign this Agreement or any interest in it and will not sell or offer to sell or transfer or enter into any lease with respect to the device covered by this Agreement prior to the completion of this contract without our prior written consent.

DEFAULTS AND REMEDIES FOR FINANCED DEVICES

You are in default under this Agreement if you fail to make any required payment when due or within fifteen (15) days of the due date; you cancel your Customer Agreement; we cancel your Customer Agreement for good cause; you breach any cov- enant, representation or warranty hereunder, or default in the performance of any other obligation which is not cured within ten (10) days after written notice to you; or we terminate your Service for breach (each a “Default”). Upon a Default, we have the right to require you to pay immediately the entire remaining balance in full under this Agreement and to pay us actual and reasonable costs of collection.

ROAMING

Using the phone outside of your plan’s “home” area is consid- ered roaming. For example, you are considered roaming if you have an “Alaska” plan and are calling from or using the device outside of Alaska. You are responsible for understanding your plan. Any minutes or data used over and above those includ- ed in your plan will be billed as an extra charge. CVW bills a minimum of one minute for each completed call and rounds up to the full minute for subsequent airtime. There is no charge for incomplete calls in CVW’s service area (busy signal, non-con- nects, etc.). However, some roaming markets do charge for in- complete calls. Toll restriction may be added to a phone which will restrict access to roaming and long-distance capability

FOREIGN DEVICES

Using a CVT SIM card in a device that is not purchased from CVT is at the customer’s own risk. The foreign devices may not be supported by CVT technical support.

ROLLOVER MINUTES

Rollover minutes are accumulated only on certain calling plans. Customers changing to lower-tier plans may lose some or all of their accumulated minutes. Rollover minutes expire 12 months after they have been accumulated. Rollover minutes are not transferable to another customer and have no cash value. Other terms and conditions apply.

CVW reserves the right to terminate service if more than 50% of a customer’s usage is on roaming networks. Normal penalties may be applied if lines are terminated for this reason. Accounts may be exempted from this policy if at least one line has less than 50% roaming usage during the most recent year or if the account retains a billing address within the CVW service area.

CUSTOMER QUALIFICATIONS

CVW reserves the right to terminate service if more than 50% of a customer’s usage is on roaming networks. Normal penalties may be applied if lines are terminated for this reason. Accounts may be exempted from this policy if at least one line has less than 50% roaming usage during the most recent year or if the account retains a billing address within the CVW service area.

MOBILE TO MOBILE CALLS

Free Mobile to Mobile only applies to a phone call if the calling phone is within CVW Service Area and using CVW cellular signal. Anytime the calling phone is roaming (using another carrier’s signal), Mobile to Mobile will not apply. In addition,

if your phone is receiving a call from another CVW phone, your phone must also be within the CVW Service Area in order for Mobile to Mobile to apply to your end of the conversa- tion.

CALLING FEATURES, TEXT MESSAGING (SMS)

Call waiting, 3-way calling, and call forwarding, voicemail & caller-id are provided free to all customers. These features will be automatically activated. Customers may contact CVW to request deactivation of any of these features. Text messaging is automatically enabled on all CDMA digital phones. Customers will be charged $.10/message for all outgoing messages unless a text message plan is purchased (monthly fees apply) or mes- sage blocking (available at no charge) is requested.

CVW minutes are prorated for partial months based on the above cycles. Airtime is billed for both incoming and outgoing calls. Long distance charges are separate from airtime charges so a long-distance call may have no charges for the airtime portion of the call, but will always be billed for the toll charges.

Customer must notify CVW if they wish their phone to be disconnected or terminated from service. Until CVW is notified by the customer, the customer will continue to be billed. Any customer who has had service disconnected for nonpayment will be subject to having his/her deposit applied to and/or credit card on file charged. The credit card or bank account on file will be charged the full amount for the balance due.

INTERNATIONAL CALLS

Calls to International locations and American Territories (including Puerto Rico and the Virgin Islands) are not allowed from within the Copper Valley service area. When roaming, a customer may be able to place calls to these locations. If that occurs, the calls will not be included in the customer’s calling plan and varying charges will apply for both airtime and toll. For more information, contact CVW customer service.

DIRECTORY ASSISTANCE

CVW does not include this in any plan and your account will be billed minimum of $1.75 per call.

LISTING OF CELLULAR NUMBERS

Cell phone numbers will be treated as unpublished. They will not be listed in directory assistance (411/information) or in the printed directory.

RISK OF LOSS, THEFT, OR DAMAGE

You bear the entire risk of loss, theft or damage to the Device from any cause during the term of this Agreement. Even if the Device is lost, stolen or damaged, you remain obligated for the device or total of the payments (if financed).

WARRANTY

Phones may be covered by the manufacturer’s warranty. Cus- tomers can be eligible for one free or discounted phone per each one- or two- or three-year contract period as determined by the manufacturer.

THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBT- OR HEREUNDER.

This is a retail installment sale agreement and not a lease. We have a limited return policy. Please ask for details.

When the phone is paid off, the financing charge will automat- ically be removed.

WIRELESS TERMS & CONDITIONS

Only applies to non-Apple Products. For Apple products, you must contact Apple directly.

TRADING PHONES

TRANSFERRING CONTACTS & PHOTOS

As a courtesy, CVW will attempt to transfer the customer’s contacts and photos from one phone to the other. It is the customers’ responsibility to back up their information prior to attempting this as there is no guarantee that it will work or some data could be lost. CVT and its subsidiaries are not re- sponsible for lost content; there is no monetary compensation if the process fails.

NOTICE TO BUYER FINANCING A DEVICE:

Do not sign this Agreement before you read it or if it contains any blank spaces for information that is available at the time you sign this Agreement.

You are entitled to a completely filled-in copy of this agreement at the time you sign it. Keep it to protect your legal rights.

Under the law, you have the right to pay off in advance the full amount due at any time after the first 3 months of service. If you desire to prepay the full amount due, the amount due will be furnished upon request.

You have the right to redeem the property if repossessed for a default and, to require, under certain conditions, a resale of the property, if repossessed.

This contract is covered by state and federal laws, and you have the rights of a buyer under such laws.

ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT
IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED UNDER THIS AGREEMENT OR WITH

THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBT- OR HEREUNDER.

This is a retail installment sale agreement and not a lease. We have a limited return policy. Please ask for details.

When the phone is paid off, the financing charge will automatically be removed.

MODIFICATIONS TO TERMS & CONDITIONS

CVW reserves the right to modify or waive the requirements contained herein at any time and without notice.

CUSTOMER PRIVACY POLICY

Prior to releasing information to you about your account & services, CVTC staff will ask you for proof of identification. We will require picture identification if you are visiting one of our offices. If you contact us by phone, we will ask you to provide a password.

If you prefer not to use a password, we can call you back at the phone number of your account or mail your information to the billing address on your account (address needs to have been in effect for at least 30 days). As additional safeguards, we will send you a notification when your billing address, password, secret question, or email address has been changed. We will only use information on your account for target marketing within our Copper Valley companies if you have not told us you wish to opt out of these campaigns. An annual opt-out card will be mailed to all customers. You can also contact us

at any time to opt out of these campaigns. We will not share your information with any 3rd party for marketing purposes. We must have a signed list of people authorized to receive information about your account and services. If you choose to use a password, we encourage you to review it and make sure that it meets the following criteria so that it is difficult to guess. Passwords must be a minimum of 8 characters long, including 3 numbers. Customer Service Representatives are available to assist you in setting up these safeguards. These safeguards are required by Order 07-0222 of the Federal Communication Commission (FCC).

We Value Your Feedback