Service Notifications

UPDATE: This issue has been resolved, and service restored. Thank you for your patience.

Copper Valley Telecom wireless customers on the RINA network may be experiencing issues receiving calls from both landline and wireless numbers. Our partner carriers are actively working with us to resolve the issue as quickly as possible. We appreciate your patience and understanding.

Copper Valley Telecom has scheduled maintenance affecting all services, for early Thursday morning, February 26, 2026, from approximately 2:00 - 4:00 a.m. During this window, an outage is expected lasting approximetly 30 minutes - 1 hour in Glennallen, Mentasta, Chitina, and the surrounding areas. We appreciate your patience while this necessary maintenance is completed.

We’re currently experiencing an outage affecting the Paxson cell site. Our team is en route and working to restore service as quickly as possible. Thank you for your patience and understanding.

We’re aware that some wireless customers are not receiving login verification messages, and we’re actively working with our partners to resolve the issue as quickly as possible.

If you’ve experienced missing authentication messages, please call us at 800.235.5414. By reaching out, you’ll help our team gather a few quick details, such as the phone number you’re using, the company sending the message, when you tried to receive it, and the number those messages have come from in the past, if available. This information allows us to better track where the problem is happening and move toward a fix faster.

Because these messages are sent through many different systems, they aren’t all routed the same way, which makes troubleshooting more complex.

We also recommend setting up more than one way to receive verification codes, such as both text and email, so you can still access important accounts if one method isn’t working. Thank you for helping us work through this and for your patience as we get it resolved.

Copper Valley Telecom has been notified of scheduled maintenance by a partner carrier on our LRA wireless network beginning Wednesday, January 14, 2026 at 11:00 pm and continuing through Thursday, January 15, 2026 at 2:00 am.

While no service impacts are expected, maintenance activities can occasionally result in unexpected disruptions, and we appreciate your understanding during this maintenance window.

We are currently experiencing a wireless service outage at the Paxson area cell site. Our technicians are en route and actively working to restore service. We appreciate your understanding.

Customers on the RINA network may be experiencing issues with SMS and MMS messages displaying as symbols or random characters instead of words. Our team is aware of the problem and is working with RINA to resolve it as quickly as possible. Thank you for your patience while this is being addressed.

Copper Valley Telecom customers near the Valdez airport may be experiencing an internet service outage. Our technicians are investigating the cause and working to restore service as quickly as possible. We appreciate your patience and understanding.

Copper Valley Telecom has scheduled maintenance for Thursday night, November 13, 2025, from approximately 11:45 p.m. to 3:00 a.m. on Friday. During this window, a brief outage is expected in the Heney Ridge area of Cordova. We appreciate your patience while this necessary maintenance is completed.

Copper Valley Telecom customers in the McCarthy area are currently experiencing a service outage. Our technicians are en route to the cell sites and are working diligently to restore service as quickly as possible. We appreciate your patience and understanding.

Copper Valley Telecom has scheduled maintenance for Tuesday night, September 30, 2025, from approximately 11:59 p.m. to 5:59 a.m. on Wednesday. During this window, a brief service-wide outage is expected, affecting RINA wireless service. We appreciate your patience while this necessary maintenance is completed.

UPDATE: This issue has been resolved. If you continue to go into SOS mode after a power cycle, please reach out to us. Thank you.

Copper Valley Telecom wireless customers on the RINA network may be expereincing intermittent issues. Our partner carriers are working with us to resolve the problem as quickly as possible. We appreciate your patience and understanding.

Copper Valley Telecom has scheduled maintenance for Tuesday night, August 19, 2025, from approximately 11:30 p.m. to 2:00 a.m. on Wednesday. During this window, a brief service-wide outage is expected, affecting Internet and Telephone services in Glennallen, Valdez, Chitina, and Mentasta. We appreciate your patience while this necessary maintenance is completed.

Copper Valley Telecom has scheduled maintenance for Tuesday night, September 16, 2025, from approximately 11:59 p.m. to 2:00 a.m. on Wednesday. During this window, a brief service-wide outage is expected, affecting Internet and Telephone services in Valdez. We appreciate your patience while this necessary maintenance is completed.

Copper Valley Telecom has scheduled maintenance for Wednesday night, August 27, 2025, from approximately 11:00 p.m. to 2:00 a.m. on Thursday. During this window, a brief service-wide outage is expected, affecting Internet and Telephone services in Glennallen. We appreciate your patience while this necessary maintenance is completed.

UPDATE: Services have been restored. If you're still experiencing issues, please power cycle your device. If problems continue, contact our help desk at 800.253.5414 or visit www.cvtc.org. Thank you!

We are currently experiencing intermittent issues with incoming calls and text messages on our LRA network, and some may not come through.

Our team is actively investigating the issue and working to restore full service as quickly as possible. Thank you for your patience and understanding.