Service Notifications

UPDATE: Services have been restored. If you're still experiencing issues, please power cycle your device. If problems continue, contact our help desk at 800.253.5414 or visit www.cvtc.org. Thank you!

We are currently experiencing intermittent issues with incoming calls and text messages on our LRA network, and some may not come through.

Our team is actively investigating the issue and working to restore full service as quickly as possible. Thank you for your patience and understanding.

Customers on the RINA network may be experiencing issues with SMS and MMS messages displaying as symbols or random characters instead of words. Our team is aware of the problem and is working with RINA to resolve it as quickly as possible. Thank you for your patience while this is being addressed.

Copper Valley Telecom customers near the Valdez airport may be experiencing an internet service outage. Our technicians are investigating the cause and working to restore service as quickly as possible. We appreciate your patience and understanding.

Copper Valley Telecom has scheduled maintenance for Thursday night, November 13, 2025, from approximately 11:45 p.m. to 3:00 a.m. on Friday. During this window, a brief outage is expected in the Heney Ridge area of Cordova. We appreciate your patience while this necessary maintenance is completed.

Copper Valley Telecom customers in the McCarthy area are currently experiencing a service outage. Our technicians are en route to the cell sites and are working diligently to restore service as quickly as possible. We appreciate your patience and understanding.

UPDATE: This issue has been resolved. If you continue to go into SOS mode after a power cycle, please reach out to us. Thank you.

Copper Valley Telecom wireless customers on the RINA network may be expereincing intermittent issues. Our partner carriers are working with us to resolve the problem as quickly as possible. We appreciate your patience and understanding.

Copper Valley Telecom has scheduled maintenance for Tuesday night, September 30, 2025, from approximately 11:59 p.m. to 5:59 a.m. on Wednesday. During this window, a brief service-wide outage is expected, affecting RINA wireless service. We appreciate your patience while this necessary maintenance is completed.

Copper Valley Telecom has scheduled maintenance for Tuesday night, September 16, 2025, from approximately 11:59 p.m. to 2:00 a.m. on Wednesday. During this window, a brief service-wide outage is expected, affecting Internet and Telephone services in Valdez. We appreciate your patience while this necessary maintenance is completed.

Copper Valley Telecom has scheduled maintenance for Wednesday night, August 27, 2025, from approximately 11:00 p.m. to 2:00 a.m. on Thursday. During this window, a brief service-wide outage is expected, affecting Internet and Telephone services in Glennallen. We appreciate your patience while this necessary maintenance is completed.

Copper Valley Telecom has scheduled maintenance for Tuesday night, August 19, 2025, from approximately 11:30 p.m. to 2:00 a.m. on Wednesday. During this window, a brief service-wide outage is expected, affecting Internet and Telephone services in Glennallen, Valdez, Chitina, and Mentasta. We appreciate your patience while this necessary maintenance is completed.