10-Digit Dialing

The FCC has required that starting October 24, 2021, all carriers implement 10-digit dialing, meaning you will need to dial the 907 area code plus the 7-digit phone number when making in-state calls. Additionally, the contacts or speed-dial on your phone will need to be updated to include the 907 area code for calls to be completed. Copper Valley Telecom is encouraging all customers to begin implementing 10-digit dialing as soon as possible.

To prepare customers for the upcoming transition to 10-digit dialing, when you dial a 7-digit phone number you will now hear a brief recording regarding 10-digit dialing and then the call will connect as dialed. If you are attempting to call a phone number that has been forwarded to a 7-digit number then you will hear the recording, even if you use 10-digit dialing to place your call.

Business Customers: If you use a PBX system, please ensure that you have 10-digit dialing enabled, to avoid hearing the recorded message.

The reason for this change is to allow calls to the 3-digit abbreviation, 988, to reach the existing National Suicide Prevention Lifeline. Please note that while the Lifeline is available anytime at 1-800-273-8255 (TALK) or through online chat, 988 will not be available until after July 16, 2022.

The FCC order states that all area codes that currently have 7-digit dialing and have a 988 prefix within that area code transition to 10-digit dialing to prevent problems when callers are trying to reach the National Suicide Prevention Lifeline. All Alaskan wireless and landline users will be making this transition due to a 988 prefix in the 907 area code.

We appreciate your understanding through this transition. For more information, please reach out to our Customer Service department at 800.253.5414, or visit the websites of the Regulatory Commission of Alaska or the Federal Communications Commission.

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